Thinking with a cool head this morning, which is ironic since it is going up to 95 F today with a heat index of 105-110 F, that’s 35C with it feeling like 43C for those that chose not to fight the system like those of us in Murica. :p
One thing that Blizzard does well is try to communicate with their players. However it is a double edge sword, when you walk into town to talk to people, sometimes they will talk back. Some conversations may be positive and a great sharing of thoughts and ideas, and other times it is opening an angry hornets’ nest with villagers grabbing their torches and pitchforks ready to storm the Anaheim castle.
Greg Street took to twitter last night, you remember the crab, the man that promised us a pony, which was ironic too in that to do the job he did as well as he did, he really needed a thick shell for protection. Not many people could do the job he did with the level of hatred directed towards him on a daily basis. Getting the occasional compliment may help at times, but in the long run I feel he did a job that many of us would have run screaming from. But I digress, anyway he made a comment,
My point was that if players beat up devs for talking about things that change, the answer will be less talking, not no change.
And he is absolutely correct. I can only imagine what anyone in the development department has to sift through in the course of a day in addition to their normal job. I like to think that I am fairly skilled at skimming through comments, following 2000 people with 1400 followers on Twitter and managing a Facebook group with over 500 has given me some skill in browsing comments, but no way I could keep up with the general forums, let alone all of the others, I am sure there are thousands of comments made hourly, some funny, some insightful, many nasty, but to have to wade through that everyday would overwhelm many people. So when there is a reply from a Blue, to any subject it will immediately draw in a mob to see what has caught the attention of them. The one thing that GC did well was elaborate on a statement. If he said something, he was ready to come back to discuss and give more in depth reasoning and would address legitimate questions or comments. And I think for some that have stepped up to fill the shoes this is a crazy place. When GC started Twitter was not the big thing like it is today, especially with the WoW community, not only have we taken to this format, but also the Dev’s and it has given us access to them that feels more personal than posting on characters on the forums. GC had an opportunity to grow into the position, I am sure he had his fair share of forums aggravation, but there you have some power or control over what is said, and the power to lock topics that are not healthy discussions. Also you have the ability to be more in depth in your statements. Twitter is limiting in that you get 140 characters, and once you start adding people in to statements the answers become shorter and vaguer, not even looking at how sub tweets can branch out further and further until it is near impossible to track the original topic of conversation. So when brief comments are made in the forums or on Twitter we read them and immediately jump to conclusions to the ramifications. I myself have read something and thought of replying but I tend to go back and re-read the comment to make sure I have read it correctly. Many times it seems to be one statement, but looking closer at the wording and going back further to read the context the statement was in reply to can alter the meaning of what is said.
My advice for those any that may read this. Before you jump to conclusions about something you read and reply, go back and read it again sentence by sentence, look up to see what it is a reply too, find the context. Be happy that these people take time during their day working or after work on their own time, to shoot off a reply to a question, or give us a heads up to something coming or uncovered before they were prepared to talk about it. Be polite; think through your replies or questions back to them. Less
ZOMG IMMA QUIT WOW FUR REASONS CAUSE THIS IS GAME BREAKING GIVE ME WHAT I WANT NOT WHAT YOU THINK I NEED, STOP BREAKING MY CLASS, OH AND NERF ALL THE HUNTERS
Because yes, we are like that, a lot of the time. And if we continue to take that attitude then eventually we will not get comments or replies. Changes will be made to the game; our opinions good or bad will not be seen or acknowledged. We need to start discussing things rationally. An example. Removing the cash bonus guild perk, and the comment that it is not a large amount of income for a guild. I could have said OMG this will destroy my guild; we won’t have money to fund repairs, doom and gloom. Instead I took a look at our final weekly totals, and determined that at least for us it is around 30% of our weekly income or more if we do not max out guild challenges in a week. That is a significant amount, however for a guild ¼ the size of ours it may be 10% or less. It will be difficult for us to lose, but I am hopeful that giving accurate data and explaining our situation will hopefully enlighten them to potential issues with just reacting to a problem. I am sure we are the exception, not many guilds grow beyond a few hundred. We will adapt and survive. The key is to inform and enlighten those in the position to adjust decisions, not yell at them and call them names.
I would request of those from Blizzard that do make comments in reply to please bear with us, we have grown accustomed to reacting quickly to things said. Like I am suggesting for us, I would ask of you also, take a moment to see what you are saying, it is great that you are, and we do appreciate it, but before you fire off a quick reply on your way to a meeting, take a second to look at what you are about to say, and be prepared to elaborate on it to clarify the reasoning. We know we outnumber you thousands to one, please don’t feel like it is an all out assault on you personally, we do not have the benefit of knowing all that you do and the reasoning behind decisions that may have been discussed for weeks.
For those of us, the players, I guess in the end, would you talk to someone that was berating you for a comment made the way many of us do to them?
And for those Blues that interact with us everyday, thank you for tolerating us as well as you do, but please look past our hasty replies and explain to us the why behind something if it generates a big backlash.