It’s all well and good. I am all for an improved presence in the class forums, and even the PTR forums. But an increase in Twitter? When will it get through. Not everyone uses Twitter. Not everyone looks at the forums. I would go as far to say more people read WoWhead.
The Facebook account is pretty much a mirror account for the Twitter. And unless you are someone with thousands of followers, the chances are any question you ask will just fall on deaf ears. Questions posed by people with a large reach are the ones that are noticed. Postings on the forums less than 7 or 8 pages slip to page 3 very quickly.
Don’t get me wrong. The effort is appreciated. It has just been a downward spiral for so long that there is a lot of skepticism.