I’m sorry. I have to chuckle at this. 

https://us.battle.net/forums/en/wow/topic/20753356113?page=4#post-66
It’s all well and good. I am all for an improved presence in the class forums, and even the PTR forums. But an increase in Twitter?  When will it get through. Not everyone uses Twitter. Not everyone looks at the forums. I would go as far to say more people read WoWhead. 

The Facebook account is pretty much a mirror account for the Twitter. And unless you are someone with thousands of followers, the chances are any question you ask will just fall on deaf ears. Questions posed by people with a large reach are the ones that are noticed. Postings on the forums less than 7 or 8 pages slip to page 3 very quickly. 

Don’t get me wrong. The effort is appreciated. It has just been a downward spiral for so long that there is a lot of skepticism. 

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3 thoughts on “I’m sorry. I have to chuckle at this. 

    1. Someone at some point thought that social media was a great way to communicate with the player base. And perhaps in its infancy it might have been. But the problem arises when you try to steer everyone to one portal, you end up with millions all trying to yell over each other. I think any of us that are, or were involved with Twitter a few years ago noticed the distinct drop off in communications. When CMs all shut down and everything had to go through the Dev account. Then we had the favoritism being show to those streamers. And many just felt that they were no longer listening.

      Getting back to the forums is a good start

      Like

      1. Whilst streamers do get some face time/priority, it’s not just them. I’ve had multiple questions answered by the devs in the past, as has my partner and other friends. None of us are popular streamers at all.

        The way you feel about communication on twitter/social media is how I feel about communication on the forums. The forums to me (and many others I’ve spoken about this to in the past) feel that the forums are a cesspool of whinging, and it’s incredibly difficult to have any kind of conversation or real engagement there. When blues do post it tends to be more of a statement because they are absolutely pounced on. And look at the comments on Lore’s post about communication really brings that home. So I can see why methods like twitter are a lot more appealing (though I do agree – not always the best).

        I think the real problem is twofold. Firstly, Blizzard have millions of customers – they can’t respond to every single one of them, they can’t address every single issue everyone has (especially given people have conflicting issues), and when they do try to communicate, they are shot down.

        The other issue is peoples’ expectations of what they feel they should get from Blizzard. People want to be heard, and that’s understandable, but what they expect is, most of the time, incredibly unrealistic.

        Those two issues combined make an incredibly complex and messy situation. That’s not to say that nothing can be done about it, but I think we all need to meet somewhere in the middle if we want things to work.

        Sorry, didn’t mean to ramble. Might do a bigger post about this so I don’t hog your comments section!

        Liked by 1 person

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